Helpspot Academy Forums

Topic	Replies	Views	Activity
You’re Invited: Contribute to the HelpSpot Blog Discussions Hi, HelpSpot Academy visitor! Have you spotted and solved a customer support problem at your company? Do you have ways that make your business or your customers’ businesses run more efficiently? Learned anything you thi…	1	1045	December 5, 2017
How to add Office 365 Shared Mailbox without a password How To	10	304	October 23, 2020
Cannot connect to MySQL via SSL How To	0	16	October 23, 2020
How To: Updating from 4.x.x to 4.9.x on Linux How To	0	22	October 22, 2020
Can I add an agent as "Follower" to a new case? How To	3	83	October 21, 2020
Keep a ticket closed How To	1	85	October 21, 2020
Full history in email Discussions	2	1163	September 23, 2020
Gmail Inboxes/label to pull into Helpspot Discussions	0	68	September 11, 2020
Reporting tags - 2nd & 3th layer tags Feature Ideas	0	55	September 9, 2020
Clicking custom button tries to submit request? Customizations	1	75	August 28, 2020
Reply Above How To	0	75	August 19, 2020
Captcha How To	2	82	August 19, 2020
Filter based on timetracking/billable How To	0	82	August 8, 2020
Is it possible to lock custom fields? Discussions	0	84	August 6, 2020
Image popup How To	0	81	August 5, 2020
Category listing order How To	0	89	July 30, 2020
Multiple Sites, Single Knowledgebase How To	1	103	July 28, 2020
Share Public Portal Designs Customizations	4	143	July 27, 2020
Feature Request - Assign Two Staff to One Ticket Feature Ideas	3	128	July 27, 2020
Ignoring Out of Office On Email Triggers Discussions	0	91	July 16, 2020
Reassign ticket doesn't ask for "required field" Discussions	0	94	July 14, 2020
Average open ticket report How To	0	91	July 13, 2020
Merge / Un-Merge Discussions	3	2389	July 10, 2020
Feature Request - Scheduling Discussions	4	498	July 9, 2020
New install - Whoops, looks like something went wrong Discussions	4	164	July 9, 2020
AD intergreation/LDAP Discussions	1	205	July 2, 2020
Feature Request - Two Factor Authentication Feature Ideas	4	146	July 1, 2020
Feature Request - Sub-tickets or Child Tickets Feature Ideas	2	131	June 30, 2020
Last Public Update in Portal Request History Customizations	0	118	June 25, 2020
Use image in a email template How To	1	158	June 18, 2020

You’re Invited: Contribute to the HelpSpot Blog

Hi, HelpSpot Academy visitor! Have you spotted and solved a customer support problem at your company? Do you have ways that make your business or your customers’ businesses run more efficiently? Learned anything you thi…