Helpspot Academy Forums

Topic	Replies	Views	Activity
You’re Invited: Contribute to the HelpSpot Blog Discussions Hi, HelpSpot Academy visitor! Have you spotted and solved a customer support problem at your company? Do you have ways that make your business or your customers’ businesses run more efficiently? Learned anything you thi…	2	995	December 5, 2017
Filter based on timetracking/billable How To	1	20	August 8, 2020
Is it possible to lock custom fields? Discussions	1	18	August 6, 2020
Image popup How To	1	19	August 5, 2020
Category listing order How To	1	25	July 30, 2020
Multiple Sites, Single Knowledgebase How To	2	43	July 28, 2020
Share Public Portal Designs Customizations	5	87	July 27, 2020
Feature Request - Assign Two Staff to One Ticket Feature Ideas	4	65	July 27, 2020
Ignoring Out of Office On Email Triggers Discussions	1	35	July 16, 2020
Reassign ticket doesn't ask for "required field" Discussions	1	39	July 14, 2020
Average open ticket report How To	1	43	July 13, 2020
Merge / Un-Merge Discussions	4	2293	July 10, 2020
Feature Request - Scheduling Discussions	5	451	July 9, 2020
New install - Whoops, looks like something went wrong Discussions	5	88	July 9, 2020
AD intergreation/LDAP Discussions	2	151	July 2, 2020
Feature Request - Two Factor Authentication Feature Ideas	5	67	July 1, 2020
Feature Request - Sub-tickets or Child Tickets Feature Ideas	3	58	June 30, 2020
Last Public Update in Portal Request History Customizations	1	65	June 25, 2020
Use image in a email template How To	2	108	June 18, 2020
Adding tags to category group How To	2	68	June 17, 2020
Disable Image Scaling How To	1	87	June 4, 2020
Convert attachments to database before migration How To	2	80	May 18, 2020
Pasting images from clipboard How To	2	100	May 14, 2020
Please type the security word Discussions	1	74	May 13, 2020
Address book not using live lookup Discussions	1	72	May 13, 2020
Emails are not coming through Discussions	1	102	May 7, 2020
Linked image cannot be displayed Discussions	3	100	May 6, 2020
How to subscribe myself to cases from my peers How To	3	86	May 5, 2020
PHP 7.3 / 7.4 compatibility Discussions	2	93	May 4, 2020
Categories Required How To	2	77	May 4, 2020

You’re Invited: Contribute to the HelpSpot Blog

Hi, HelpSpot Academy visitor! Have you spotted and solved a customer support problem at your company? Do you have ways that make your business or your customers’ businesses run more efficiently? Learned anything you thi…