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You’re Invited: Contribute to the HelpSpot Blog

Hi, HelpSpot Academy visitor! Have you spotted and solved a customer support problem at your company? Do you have ways that make your business or your customers’ businesses run more efficiently? Learned anything you thi…

2 December 5, 2017
Email can not send into gmail account 6 January 22, 2020
Service Unavailable 1 January 22, 2020
E-mail reply does not update ticket or send notifications to user 3 January 15, 2020
iPhone App Login 1 January 3, 2020
OAuth support required for G Suite by Jun 2020 2 December 17, 2019
Ticket not created by email 2 December 13, 2019
Attaching multiple images to Responses in HelpSpot 1 December 4, 2019
How to add Office 365 Shared Mailbox without a password 4 November 24, 2019
Creating multiple tickets from excel/csv file 2 November 22, 2019
Append an external ticket number to the subject line of a case 2 November 22, 2019
Custom Customer Field 2 November 14, 2019
Mobile app question 1 November 14, 2019
Chown: invalid user: ‘apache:apache’ upon install 1 November 14, 2019
Disallow re-opening a case after X days 3 November 6, 2019
Helpspot Api: planning or agenda tool 2 November 5, 2019
Request push to Sharpspring 2 November 5, 2019
Tracking deletions 2 October 15, 2019
PHP Fatal error: The file /var/www/html/bootstrap/helpspot.php cannot be run by the ionCube Loader. Please ask the script provider to supply an encoded file th at can run on your version of PHP, 5.4. in Unknown on line 0 2 October 7, 2019
Detect Updated Tickets from Zapier 2 September 5, 2019
Delete reporting tags without losing them;-) 3 September 4, 2019
Live Lookup AD Not Filtering Results 1 August 13, 2019
Automatic CC customer contact person on public update 3 August 2, 2019
Portal Request Form Format Question 3 July 26, 2019
Tasks.php creating duplicate requests 2 June 24, 2019
Document Upload Missing a temporary folder 2 June 24, 2019
iPhone app not reaching my website 9 June 17, 2019
Anyone had any luck using Kettle (by Pentaho) to make api calls? 5 June 14, 2019
Whoops something went wrong 4 June 6, 2019
Upgrading says support licence expired for a free 3 user licence 2 June 6, 2019