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Feature Ideas


Topic Replies Activity
About the Feature Ideas category 1 January 13, 2015
Notifications per category 1 September 13, 2018
Email command to close request 2 June 15, 2018
Response Management 2 February 20, 2018
Filter/Report by 1st level category 1 January 22, 2018
Group by criteria 1 January 22, 2018
Add reporting tags en masse to tickets 1 January 22, 2018
Add "Subscriptions" filter and have it behave like "My Queue" 1 January 4, 2018
Group of Custom Fields 6 November 27, 2017
Live LookUp single record with details 3 August 31, 2017
Easy-Insert Placeholders in Ticket Note 1 July 20, 2017
Search in and Input Text from Knowledge Base within a Ticket 2 July 20, 2017
Feature Request: @ Mentions 3 July 18, 2017
Feature Request: Search Terms in the URL to enable use of Custom Search Engines 3 July 18, 2017
LiveLook Up Source tied to Category 1 July 12, 2017
WeChat integration 4 June 17, 2017
Assett Management 2 June 2, 2017
Time tracking in IOS app 3 May 17, 2017
Custom Field Drill Down List 1 April 3, 2017
Collapse/Expand grouped requests 2 February 23, 2017
More Customization for the Inbox 7 June 2, 2016
Request Updated and "{user} is updating reuest" should notify you when a new update was saved while you are looking at a request 1 June 2, 2016
Trigger Reminder Creation based on Custom Field's Date 3 April 4, 2016
Sort by Last Public Update 2 March 30, 2016
Drafts for knowledge pages 2 March 26, 2016
Color tagging as a Filter/Trigger option 2 March 23, 2016
Portal Category language different from Workspace 2 March 23, 2016
Reponses accessible by Triggers 1 March 14, 2016
Custom Field: pre-Filled Text 4 March 14, 2016
Response Macro/Templates - Admin Access 3 March 14, 2016