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About the Feature Ideas category
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1
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1162
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January 13, 2015
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Reporting tags - 2nd & 3th layer tags
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1
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27
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September 9, 2020
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Feature Request - Assign Two Staff to One Ticket
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4
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97
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July 27, 2020
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Feature Request - Two Factor Authentication
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5
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105
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July 1, 2020
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Feature Request - Sub-tickets or Child Tickets
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3
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94
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June 30, 2020
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Private knowledge books
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1
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118
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January 29, 2020
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Notifications per category
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1
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348
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September 13, 2018
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Email command to close request
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2
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500
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June 15, 2018
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Response Management
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2
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610
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February 20, 2018
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Filter/Report by 1st level category
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1
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555
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January 22, 2018
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Group by criteria
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1
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647
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January 22, 2018
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Add reporting tags en masse to tickets
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1
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557
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January 22, 2018
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Add "Subscriptions" filter and have it behave like "My Queue"
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1
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684
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January 4, 2018
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Group of Custom Fields
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6
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880
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November 27, 2017
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Live LookUp single record with details
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3
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707
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August 31, 2017
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Easy-Insert Placeholders in Ticket Note
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1
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702
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July 20, 2017
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Search in and Input Text from Knowledge Base within a Ticket
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2
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866
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July 20, 2017
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Feature Request: @ Mentions
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3
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664
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July 18, 2017
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Feature Request: Search Terms in the URL to enable use of Custom Search Engines
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3
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770
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July 18, 2017
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LiveLook Up Source tied to Category
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1
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650
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July 12, 2017
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WeChat integration
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4
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1014
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June 17, 2017
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Assett Management
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2
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835
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June 2, 2017
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Time tracking in IOS app
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3
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1240
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May 17, 2017
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Custom Field Drill Down List
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1
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796
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April 3, 2017
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Collapse/Expand grouped requests
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2
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912
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February 23, 2017
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More Customization for the Inbox
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7
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1978
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June 2, 2016
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Request Updated and "{user} is updating reuest" should notify you when a new update was saved while you are looking at a request
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1
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1299
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June 2, 2016
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Trigger Reminder Creation based on Custom Field's Date
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3
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1448
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April 4, 2016
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Sort by Last Public Update
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2
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1159
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March 30, 2016
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Drafts for knowledge pages
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2
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1109
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March 26, 2016
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