I’m receiving a lot of spam in the mailboxes that HelpSpot checks for creating new tickets, and had a couple questions on dealing with it:
Is there a way to not send an auto-responder out for those tickets that HelpSpot thinks is spam? I suspect that some spammers are using the auto-responders to detect whether the email address is valid. For those that don’t supply a valid reply-to address, I usually get a 2nd email from the mail server saying the message couldn’t be sent.
Is there a way to not send email notifications for tickets that HelpSpot thinks is spam?
BTW, the spam filter works great – very few messages are getting past the filter, and I haven’t caught a false-positive yet.