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A couple questions about spam


#1

I’m receiving a lot of spam in the mailboxes that HelpSpot checks for creating new tickets, and had a couple questions on dealing with it:

  1. Is there a way to not send an auto-responder out for those tickets that HelpSpot thinks is spam? I suspect that some spammers are using the auto-responders to detect whether the email address is valid. For those that don’t supply a valid reply-to address, I usually get a 2nd email from the mail server saying the message couldn’t be sent.

  2. Is there a way to not send email notifications for tickets that HelpSpot thinks is spam?

BTW, the spam filter works great – very few messages are getting past the filter, and I haven’t caught a false-positive yet.


#2

Hi Ade,

Great to hear it’s working well for you overall, it’s definitely a key feature of the system so complements of it never get old!

  1. What version of HelpSpot are you running? In 1.3.1 (the current) the system does not send auto-responses if the mail has been determined to be spam. Perhaps there’s a bug I’m unaware of though. If you are running that version I’ll look into this further.

  2. This is now the case in version 1.5 which is currently in testing.


#3
  1. That’s the version I’m running. I’ll watch this a little more closely. I guess it’s probable that it’s working as you say, but given the number of messages I hadn’t made the connection. No need to look into it – I can track it for the next day or so and send you more details.

  2. Great! I look forward to it.


#4

Well, I had a few messages come in overnight that were marked as spam, and didn’t get bounce-backs for autoresponders on any of them.

My mistake then – I must have been confused by all the messages coming in. You can consider this closed.


#5

Great, thanks for getting back to me on that.