Good Morning Community,
We have recently purchased Helpspot, and so far everything is working great! I did have a few questions.
- Is it possible once an end user logs into the portal, to automatically fill in Name, and e-mail when submitting a new ticket? Currently they still have to enter a name and e-mail address before submitting a new ticket.
- Is it possible to make it so the system does not require a category?
Thanks for your help!