This seems pretty good. I like what I am using. A few questions though.
Is it possible to change the access key string to something a little more meanigful?
The private/public note link is slightly confusing in how it is ‘presented’ to the helpdesk user.
Providing a link that says ‘Private Note’ would suggest you click it to create a private note, but what it actually means is ‘switch note type’. Perhaps it would be better to mark the note quite visibly as either Private or Public with a link that says ‘Switch Type’
- I also note that all the source code is ‘encoded’. Is there no way that once the system has been purchased we could modify the source? I understand the potential implications this may have on your business but thought it was worth asking.