I’ve been trying to use the BlackBox authentication to integrate with my AD. I believe I have the file configured correctly, but when I go to login to HelpSpot after BlackBox authentication is enabeled, the screen goes completely white after I hit login. The url displays http://hostname/helpspot/admin.php? This happens regardless if the credentails are valid or not from AD. Any suggestions?
Looks like you may have something wrong in your BlackBox file, some incorrect PHP or PHP outside of PHP brackets. If you send us an email with your file we’ll take a look.