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AD intergreation/LDAP

Hi, I am running help spot as a help desk solution on a Windows 10 VM. I have tried setting up black box authentication. I have not been able to get it to work. I have followed all the guides in the manual to a tee and it is still not working. I keep getting the error login failed. I know that it should be able to connect to my dc cause I have it set up and working with live lookup. I have checked and double checked all addresses and ports and I have been at this or 2 days now and it is still not working. Can you please provide me some insite into this.

Helpspot - 4.2.8
Windows 10 Pro 18363

I have added PHP.exe to my windows path.

Are you still having trouble with this? If so, I’d be happy to help.