First of all, Great product! We’ve been evaluating many different Helpdesk ticket systems and yours is the one that everyone here at the Linux Networx iServices team is happy with.
Ok, now the back slapping is over with.
Is there a way to add a ‘contacted via’ option?
We often get people who use IM to reach the Helpdesk staff as well as the usual walkin, email, phone and portal. We love the little easy to recongnise icons you have for each contacted via option.
Could you add a IM opton? or is there a way that we can?
It’s not too important for the functionality of our system, but it’s been asked for.