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Add field to widget


#1

Hi,

Right now I have the helpspot widget on my website, but it only lets people enter the fields: “Question”, “Name” and “email”

What would I have to do (in basic steps) to format the widget to accept “name”, “email”, “phone”, “company name”, and “question”. (I’m adding additional fields of information to be sent)


#2

Hello,

This is not currently possible, the widget is designed as a quick contact mechanism so it doesn’t support longer forms with those additional fields. You would need to create something custom to do that.


#3

How would I go about creating something custom?


#4

I mean you’d need to build your own widget using javascript and then have it interact with our API to create requests.


#5

Could you recommend any guides, or resources for going about doing that?


#6

It’s a fairly elaborate process to be honest, especially if you need cross browser compatibility (as you probably will). I don’t recall seeing a specific guide on javascript tab development, you’ll need some fairly experienced with javascript to do it well.


#7

Thanks for all your help. I’ll be attempting to work with people in order to program a new widget in javascript.