At the top left corner, the default filter list items consist of Inbox and My Queue.
I find the ability to subscribe to tickets that aren’t my own to be very useful. Do you think it would be possible to add another Default Filter in this area called “Subscriptions” that tracks ticket changes in the same way that “My Queue” does? I’ve included a screenshot of what it could look like below.
In the Subscriptions area, it would behave the same way My Queue does, with the Green Dots showing unread changes.
Let me know if you need any clarification.