We recently purchased Help Spot to take over the Helpdesk side of things, but still are using an external system for our Issues (been in place for too long to make any quick changes).
My question is this.
When one of our e-mails results in an issue creation, we have a custom field with that issue number.
is there a way to add a link to the request view that would take that custom field, and create a link with it? I can do all the back-end, but I need to know how to have it show a link.
Possibly add a new custom field of type URL, that you could build on? Or even something as simple as a “live-lookup” type item, that would return a URL, that would in turn become clickable in the request view