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Additional columns


#1

It would be really useful to have a few additional columns available in a filter including:

  • Age from last response, public or private (rather than age from when the request was originally opened)
  • Mark As Spam button
  • Move To Trash button

About half of our email needs to go to the trash (auto away responses) or to the Spam folder so it would be nice to have a one-click way to do this. Is there any way to get this functionality currently? Could this be added to a feature request list?


#2

Thanks Dan we’ll certainly take a look at these, all certainly good ideas.

With that volume of junk email though you may want to think about some type of pre-filter as well. I don’t know if you already have a spam filter in front of HelpSpot but you should as a first pass. On the auto away’s if there’s any common traits you can identify you could use a HelpSpot mail rule to instantly close the requests (or move to spam/trash)


#3

Thanks. We do filter out spam before it hits HelpSpot but a lot still gets through. We’ve also set up some rules to close auto away’s and auto responses but there are still many that do not fit a particular pattern. We’ll try to fine tune it as much as possible.


#4

Not sure if you’re aware of this but you can also check them off and then at the bottom of the grid batch move them to spam/trash all at once.


#5

Yea, that is the way we do it currently. It would just be nice to take the process from 3 clicks each time to just one click.


#6

I gotcha, definitely down for consideration.