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Admin.php reverts to internal IP


I’ve setup the trial of HelpSpot and so far I’m happy but one thing I’m confused on is why I can access the Portal just fine when I’m out of the office but if I try to access the admin page it reverts to the internal IP of the server it’s installed on. Was this a mistake I made when I installed it?

I’m using Windows Server 2003 w/ IIS. MYSQL is the database.



Hi Jason,

Sounds like it may be. Update the cHOST variable in the config.php file to be the URL that’s accessible from everywhere. If you used the Windows Installer this file will be in c:\program files\helpspot\helpspot\


Thanks Ian, that did the trick!