I’m using the API (with HelpSpotAPI.php) to list cases internally as that was requested. I noticed that by filtering on a specific ‘category’ and ‘open’ - it did not list all opened cases with that specific category (regardless of being assigned/unassigned).
Manually checking all cases with that category, unassigned and assigned to all individuals (attached to that specific category) would be more than 50.
Also making the same search from the admin gui only lists a result of 50 rows even if there are more results.
Is this a limit? I cant seem to find it in the documentation, and if so, can we change that limit to something else?