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Advanced Reporting


#1

Hi,
Has anyone come up with a way to get some good reports out of Helpspot?

We’re looking to do the following on several top level categories:

Opened in last 30 days
Closed in last 30 days
Initial response speed
Resolution speed

The issue i’m having is that every time i create a ‘custom’ report and go and re-run it, i have to go in and re-set the time variable each time then parse the data out myself. This isn’t efficient.

Are we able to leverage some of the API’s for getting this data out of Helpspot perhaps? If so, which ones/how?

Thanks in advance.