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Allow normal users to move items to trash


Currently only admin users can move items to the Trash. Our normal users should be able to do this as many messages we get (bounce backs, etc.) could b easily handled by them. Is there any way to accomplish this?


Hi Dan,

There’s not a built in way to do this currently, but you could create a “user trash” status type which users could move requests to and an admin could occasionally move or you could move daily via an automation rule.


Thanks Ian. I guess that would work. I’ll have to work on setting that up. Do you think that is a feature that could be added in a later release?


We are looking into more granular permissions in a future release so we’ll certainly consider this as a permissions option.