We are using Helpspot with IIS6/PHP and have an annoying issue. Periodically after entering a response for an issue and selecting Update/Close we get taken to the Helpspot login screen, after reentering our credentials the text we have typed is lost and we have to rewrite our response.
This only happens maybe once or twice every couple of days but its annoying when you loose all your response.
Any suggestions as to what to change on our config ? Is there a PHP setting we can modify ?
Data Techniques, Inc.