HelpSpot Help Desk Software | HelpSpot Blog | HelpSpot Support

Anyone successfully saving attachments to an external share?


I’m trying to change hepspot to save attachments to a file share (SAN) in stead of the database. This share currently has share and file permissions set to everyone full control and helpspot says it cannot write to disk. I have mapped the drive on the server and tried to use the drive letter and directory with no luck. I can create files from the server with no problems.