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Apache Error


Morning All,

Could any help with the error below? we are Currently running Helpspot v4.6.9 on a Windows Server 2008 R2 box.

Faulting application name: httpd.exe, version:, time stamp: 0x577631b1
Faulting module name: VCRUNTIME140.dll, version: 14.0.23026.0, time stamp: 0x558ce3d9
Exception code: 0xc0000005
Fault offset: 0x0000dc19
Faulting process id: 0x43c
Faulting application start time: 0x01d2adf992db62eb
Faulting application path: C:\Program Files (x86)\helpspot\apache2\bin\httpd.exe
Faulting module path: C:\Program Files (x86)\helpspot\apache2\bin\VCRUNTIME140.dll
Report Id: e1768e8d-19ec-11e7-a06f-0050569240b7