I have a ASP.NET application that sends tickets to our HelpSpot application.
For each request we get in the .Net application we create 4 tickets in helpspot for different task.
Because we assign the tickets to people and use html formatting, we use private.request.create. Because of this we need to do an additional 4 private.request.get request so we can build the acces keys.
The problem we are having is that when the doing the 4 private.request.get, out of the 4 at least 1 request is gauranteed to come back as user authentication failed. But its never the same request and if I run the code with the same data over and over it sometimes will let all 4 request go through, but more often 1 of the request will fail.
Any idea on why these request are failing? Is there a helpspot log somewhere so we can see if something is happening on the server?
We use AD to authenticate with the service.