I am trying to create an external request using the API and having trouble with the from_email field. The documentation explains that this field is the xMailBox ID associated with the email you want to send it from. We only have one MailBox setup in HelpSpot so I am using ID 1 and can verify that is the correct ID through the database and HelpSpot. I am able to create the ticket through the API and the email is sent out, but on the receiving end it displays a comma in the from email instead of the actual email. When I look at the properties of the from email I can see that it has the correct email associated in the from, it just displays as a comma instead of the email address.
If I used the External request within HelpSpot it displays correctly on the receiving end. Only when I use the API does it not. Is there another field I am supposed to be assigning that tells the HelpSpot how the email needs to display?