HelpSpot Help Desk Software | HelpSpot Blog | HelpSpot Support

API sFileBody


I’m trying to upload an html file as an attachment to a ticket through curl, my options look like this:

-F"File1_sFilename=Original Email"

The ticket gets made but the attachment doesn’t show up. Does the html file have to be web accessible from HelpSpot or something like this?


Hi Ariel,

You have a few problems.

1- You must include customer information and a tNote and xCategory (not shown here so just mentioning it)

2- sFilename should be the file name not the body of the file

3- it should be bFileBody not sFileBody

4- The file body needs to be base64 encoded