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Apostrophes that get converted into question marks in HelpSpot


#1

Our users submit tickets through Outlook e-mail, and there’s a problem that sometimes happen when e-mail is imported into HelpSpot. For some tickets, each apostrophe in the original e-mail is converted to question marks. I know that this apostrophe-into-question-mark problem is not unique to HelpSpot, but I’m trying to figure out the best way of handling this problem in HelpSpot…


#2

Hi Tim,

Check that your PHP installation has the mbstring library installed. If not the system cannot convert between different character sets which may be the issue.