Our servicedesk is regularly in touch with another servicedesk. Just like HelpSpot their help desk system groups e-mails together in a case by using a number in the subject line of the e-mail. Theirs is put in-between asterisks so it doesn’t collide with ours. Is there any way for us to automatically append this to the subject line?
We copy the number and put it in a custom field, I’ve tried to set up a trigger that puts the data of that field into the subject line but there doesn’t seem to be any way to alter this. Is it doable?