So, With the new version of Exchange and Office 2013, we’ve noticed you can get apps that attach to outlook, it’s all on their Apps For Outlook store. I’ve recently seen one for another helpdesk solution (not as good as helpspot) Cough That made me think, that would be a great addition to your product. Having something like the application to pull information from emails and log calls, bring up previous calls for users, when on an email and even maybe show pending calls. Most stuff will be done inside the main helpspot console but stuff like above would be what I think a great addition if ever you decided to go down that route?
Thanks for a great product!