I really like HelpSpot a lot from the trial I just started and everything I’ve seen about it so far. The only thing missing is that I want to use it as an internal help desk for the IT department, and there are several other helpdesks out there (ManageEngine’s ServiceDesk being the one I’m most familiar with) that also do integrated asset management, and let you tie tickets to a specific computer or piece of software for example, which is excellent for tracking the history of a particular machine. You can also assign a computer to a user so their computer is automatically selected when they go to submit a request.
Is there anything that could work similarly with HelpSpot (built-in or add-on), or can you convince me why HelpSpot is better even without that feature? I really like your interface better than theirs, but it is hard to decide to give up the additional information, or track it separately and create yet one more system to deal with.