HelpSpot Help Desk Software | HelpSpot Blog | HelpSpot Support

Assign ticket to someone whose "out of office" status is set to away

Is there a way to assign a ticket to a staff member whose “out of office” status is set to away?

The reason behind is, that when a supporter has set the status to “out of office” with forward to the Inbox, we want to have the possibility after checking the updates, to assign the ticket back to queue of that particular supporter. This in case the request isn’t urgent etc. When I do so, of course the ticket comes always back to the inbox and it generates a loop. Any ideas how a ticket can be assigned eventhough the our of office status is set?

Thanks for any advices.