We recently upgraded to V3.1.8 of helpspot (from V2) and now when we try and attach a file to a job nothing happens. The file does not get attached and we do not get an error.
We used the installer to do the upgrade and I have checked all the settings in http://www.helpspot.com/helpdesk/index.php?pg=kb.page&id=34 and they all seem fine. I can see the files being upload to the PHP tmp directory but nothing happens after that.
Any ideas on what we can try?