HelpSpot Help Desk Software | HelpSpot Blog | HelpSpot Support

Attaching files not working


#1

We recently upgraded to V3.1.8 of helpspot (from V2) and now when we try and attach a file to a job nothing happens. The file does not get attached and we do not get an error.

We used the installer to do the upgrade and I have checked all the settings in http://www.helpspot.com/helpdesk/index.php?pg=kb.page&id=34 and they all seem fine. I can see the files being upload to the PHP tmp directory but nothing happens after that.

Any ideas on what we can try?


#2

Hi Tyson,

Are you saving attachments to disk or in the database?


#3

We are saving to the database


#4

No known issues there, what database? Files of all sizes fail? You could try writing to disk, it’s generally better though to the databas should be fine.


#5

Changing it to write to disk fixed the issue