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Attaching files not working


We recently upgraded to V3.1.8 of helpspot (from V2) and now when we try and attach a file to a job nothing happens. The file does not get attached and we do not get an error.

We used the installer to do the upgrade and I have checked all the settings in and they all seem fine. I can see the files being upload to the PHP tmp directory but nothing happens after that.

Any ideas on what we can try?


Hi Tyson,

Are you saving attachments to disk or in the database?


We are saving to the database


No known issues there, what database? Files of all sizes fail? You could try writing to disk, it’s generally better though to the databas should be fine.


Changing it to write to disk fixed the issue