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Authentication Type LDAP/ Active Directory



i try to configure an Active Directory Authentication in Helpspot, but it does not work.

At the Moment we use the Blackbox Authentication with Active Directory. This works fine. But in Helpspot Version 3.2.5 there is a “real” Active Directory Integration possible.

This is my Configuration:

Account Suffix: @mydomain.local

Base DN: DC=mydomain,DC=local

Domain Controller: dc01.mydomain.local

Admin Username: helpspot@mydomain.local

Regrettably there is no documentation in the Admin Manual.

Has someone tried also to configure the new Active Directory Feature?


Hi Mario,

Generally it should work the same, though continuing with Black Box is fine and isn’t deprecated in anyway.