My Apologies in advance if this question has already been asked. I tried to do a basic search and I did not come up with the exact search criteria for my question. I am also new to HelpSpot Administrator in general.
Here is my dilemma and I’m sure it’s an easy fix
We have Auto-assign setup for tickets that match a certain criteria they get auto-assigned to one of our sys-admin staff. Now if said member is out that day tickets may “Auto-Assign” to that persons queue and if we aren’t monitoring that persons queue we may miss urgent tickets. So what I would like to do is just setup a basic dashboard for ANY auto-assigned tickets so that way at a glance I can see what has been auto-assigned and if one or two persons are out I can kill two birds with one stone and re-assign those tickets.
How can I go about accomplishing this goal? What would I do the filter on because I don’t see something that says “Auto-Assign” or I would filter on that.