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Auto Email Templates



I know you can modify the auto email notifications that get sent out via Admin - tools - Modify Email templates, but I am struggling to find one in particular. the template that is used when a job is assigned to me. The subject line in the email normally looks like this: HelpSpot:Request Update {2351}. Can someone please point me in the direction of it, i need to add the detail of the original request to the notification, currently there is no comment of original reqest in the email.



Hi Craig,

The template you need is “Staff Notifications”