I’d like to auto-assign tickets, which I know how to do, when they come to my INBOX in Helpspot.
I’d also like the staffer(s) to receive an email notification that there is a new ticket assigned to them (in this case, it is me).
However, I do NOT want customers to receive a notification that their ticket has been received until I hit the site and view the ticket for the first time.
How can I do this?