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Auto reply ONLY to those in Live Lookup list


#1

Hi all

Is there a way to only auto reply incoming email if they are on the live lookup list?
So if they are not on the list, accept the mail but don’t send them any reply.

We are having increasing amounts of spam arriving, which in turn sends an auto reply back to them, and then we get bouncebacks.

This might hint at our workaround:
http://www.helpspot.com/helpdesk/index.php?pg=forums.posts&id=7333
but I thought I better check in case there was any newer/smarter solution to this.

Kind regards,
Paul.


#2

Hi!
Currently the mail rules is your best bet, as the Live Lookup only integrates with the Workspace area of HelpSpot.