HelpSpot Help Desk Software | HelpSpot Blog | HelpSpot Support

Automate a push request made via the push API


#1

Given that a custom push file has been developed and works, can the action to “Push Request” be automated or does this always have to be manually done.
Can this now be fired when a request is saved?


#2

Hi Craig,

There’s no way currently to automate it in that fashion. If you did it every time a request is updated that would be a lot of pushes. It might be easier and more effective to use the web service API in that case. Do some type of integration where a script runs every few minutes, checks HelpSpot and then updates your remote system.