i’m in need for two Options.
1st: Is itr possible to automatic start and log the Time by User, if the User is looking up the Request?
(also if the User takes a look over the Request ID Link)
2nd: I tried out the Feature and forgott most to Log the Time. Means: i’fe startet Timetracking, editet Information and answered the Request, and then i forgot to Log Time… and just clicked update and close
And, if i’m just here:
Is it possible to disable the looking at a Request just by clicking on the Request ID ?
I want to asure that all my Staff are takinmg over a Request with the “Take IT” Function.
Much Thanks for Help!