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Automatic Trashing of an e-mail from a certain email address


#1

We have a customer who currently forwards all of their error messages to us.

What we’d like, is to be able to automatically trash these e-mails, without incrementing Helpspot’s issue number.

Is there a way to do this within Helpspot, or would we be better off looking to an external script?


#2

Hi Matt,

You could create a mail rule to send it to the trash, however this would increment the request ID since the request is built and then moved to trash. My suggestion would be to create a mail rule on your mail server to filter these type of emails before they ever reach the HelpSpot Mailbox.


#3

Rebecca,

I appreciate the response. That was what I was thinking, since it would be coming into Helpspot, but never hurts to ask!


#4

Hi Matt,

No problem! Please let me know if I can assist you further.