We’re using Helpspot software for many of years and still happy with it.
Sometimes our customers will sent us files with very sensitive addresses information. In case of GDPR we promised to our customers to delete this such informations within 30 days (xslx, csv or something) after first receive date.
How we can implement this in the Helpspot?
The attachments are not stored in the database but in a seperate folder, we’re hosting your software by us self. The first through was to delete attachments records in the database by a script/job but this will not delete physical files.