I’ve seen something similar to this but I’m not sure if it’s the same problem.
As part of an ongoing attempt for quality, I’ve created an automation rule that sends a nagging e-mail to the assign users for each issue that is active and that has had not public activity for 24 hours.
The rule works perfectly. However, as the action of the rule updates the issue, the assigned user actually gets two e-mails for the same thing. The first from the rule and the second as a notification of the update to the issue.
Is it possible to mark an automation rule such that it does not update the user when it updates the call?