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Automation rule for email each outgoing response


#1

We would like for a manager to get an email for every outgoing response that our support staff sends so that its quality can be assessed and our staff can improve in writing responses. I was able to create an automation rule to send an email but I couldn’t include the latest public note in the email. The manager would need to click a link for each response and view it in HelpSpot. Is there currently any way to have each response emailed?


#2

Hi Dan,

This is an upcoming feature for version 2.7. You’ll be able to set a BCC on all outgoing email for either all email or just public notes (which is probably what you’d want in this case).