In the latest version of Helpspot, automation rules seem to be a bit broken. We have a rule that sends an e-mail to the assigned staffer when a record has had no public updates in a week:
Minutes since last public update greater than 10080
In the latest version of HS (1.5.5), this rule fires for every open record, it doesn’t matter what value is put into the “minutes” field.
Please can this be fixed ASAP?