Posting per Ian’s suggestion, here is a Greasemonkey script to auto-start the Time Tracker when creating a new ticket or viewing a non-closed ticket.
- Copy/paste the following (between but not including the -=-=-=-=-=-=- lines) into a text file and name it something.user.js (e.g. AutoStartTimeTracker.user.js )
// @name UserScape HelpSpot Time Tracker AutoStart
// @description Automagically toggles the Time Tracker to running state
// @include *admin.php?pg=request
// @include admin.php?pg=request
Next install the Greasemonkey Addon if you don’t already have it and then restart Firefox:
Drag and drop the *.user.js file you just created onto Firefox. This will open an install window for you (like the Addon install UI) So click the ‘Install’ button to do so.
You’re done. The next time you create or view a request, the Time Tracker will be running.
I’ve not tested this without Preferences --> “Default the time tracker to open on the request page” enabled, but if you’re wanting this you’ve probably already got it enabled anyway.
You’ll need to install Greasemonkey and the script above on each computer you want it to work on.