When I want to change multiple tickets at once and use the checkboxes and quick actions dropdown to change them all back to the category it does not show who has their Out of Office on. And on top of that if you use auto assign for the inbox it does not auto assign based on out of office. Is this supposed to happen this way or is this a bug of some sort.
We want to use auto assign and then train our people to mark themselves out of office when they are not in use. But overnight everyone would be OOO so things would go to the Inbox. But if someone logged in and marked all of the tickets in the inbox to go back into the inbox it would then auto assign to some of the people that are at that point logged in. But this does not work how we thought.