Hello again, Ian.
In batch closing tickets, we have created a virtual “staff person” so that the batched ticket is assigned to them. We do this so that the actual staffer batch closing the tickets does not appear to have 100s of tickets closed more than they actually do (we could batch closed separately from regular workflow of the staff person).
Is this the correct way to do this? i recall there being a way in which things are batch closed and do not actually require a “assign to”, thus making the virtual staff person unnecessary…