I am getting an 500 internal server error when I try and log in to the admin login. I am also noticing that when I load the admin.php page to login I have a script error (Error: can’t load XRegExp twice in the same frame) on line 59 of the hs-js-combined.php file. I have been trying to figure out what would be causing this however I haven’t a clue. Any help would be appreciated.
Has anything changed with your server or HelpSpot setup?
The JS error wouldn’t be related to the 500.
Perhaps you have a syntax error in your black box file if you are just trying to set that up for the first time?
Possibly a connection issue from the server you’re on to the AD server?
By using on other machines do you mean with another HS setup or another product/script?
Permissions shouldn’t be an issue. You’d get a server error.
OK so it’s working or no
If not where are we at, it’s 500 still or just not logging in?
Just hard code a return true and see if that works. If not, make sure in the database in the HS_Person table that the username is in there correct and no spaces, etc.
Also that the user it’s mapped to is fDeleted = 0.
Then it should work for sure as a hard coded return true will force it to work as long as it can match the usernames.
Sorry for the trouble but glad to hear it’s working!
If you need anything else let us know.