HelpSpot Help Desk Software | HelpSpot Blog | HelpSpot Support

Blank Emails


#1

I am currently experiencing emails that are completely void of information. I have checked to make sure we are popping fine. I checked the local version of the account and the emails have text in them. How can I diagnose to see where the issue is?

Thanks,
Matt


#2

Check that your not out of disk space on your account or anything like that.

You might try switching to IMAP if possible as it’s more reliable, though not sure that will fix this.

Check the oldest few emails in the account, any spam or large emails or emails with many TO/CC people on them? Delete them.