We’re using Intercom.IO for in-app messaging with out product. As it’s not entirely built with a support team in mind, we’re piping all of it through Helpspot (via Zapier’s excellent webhook system).
The problem we’re running into right now is that our users are getting double-tapped with emails. One from Helpspot when we update the case, and one from Intercom when the webhook updates the conversation there.
Is it possible to disable outbound emails for a single category within Helpspot?
We still want emails sent out for our email channels, and we’d prefer not to leave Private Notes (as that is highly disruptive to the workflow).