I’ve got several messages (hundreds) in an e-mail box that were received prior to going live with Helpspot. I want to bring those e-mails into Helpspot in order to do reporting back to the beginning of the year. I can let Helpspot pull those e-mails from the mailbox but the tickets will get a creation date assigned to them when Helpspot first creates the tickets, which means my reporting would not be correct.
Is there a way to bring in old e-mails but assign them a previous date? I’d be happy to do each month as a batch since I really just need monthly reporting. My goal is just to get the old requests into the system with a date that matches the month in which they were originally sent.