We’re using HelpSpot 2.7.2 and going to upgrade to 3.1.6…
I tested the 3.1.6. in the hosted trial and found a bug:
If you reattach something and change the type of the note afterwards (e.g. from public to external) the attachment will not be sent external.
If you first change the type of the note (e.g. from public to external) and reattach the previous attachment afterwards it works fine.
Can you confirm this?
If yes: is this an already known bug and will be fixed soon?