So I have two triggers:
- If a category is a printer problem, assign it to a certain technician.
- If a user selects a certain custom field, set the ticket as “Urgent.”
I know that ordering triggers matters, but…
If 1 runs before 2, the ticket will be unassigned from that person, but set as urgent.
If 2 runs before 1, the ticket will be assigned to that person, and the urgent flag dropped.
Why are triggers turning of Urgency when assigning to a tech’s mailbox?
Or why are they taking tickets out of assigned tech’s mailbox when they’re set to Urgent?